Shipping Policy

Last updated: October 17, 2026

This page explains how Oakmere ships orders, how long delivery takes and what to do if something goes wrong.

1. Free standard shipping

Shipping is free on every order, with no minimum purchase. The shipping line at checkout shows $0.00, and the only amount added to your item prices is applicable sales tax. There are no handling fees or delivery surcharges.

2. Where we ship

We currently ship to addresses in the 50 United States and the District of Columbia. We do not currently ship to U.S. territories, APO/FPO/DPO military addresses, P.O. boxes or international addresses. Please enter a street address where a carrier can deliver a large box.

3. Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed before 3:00 PM Eastern on a business day usually begin processing that day. Orders placed later, on weekends or on holidays begin processing the next business day. Processing includes verifying your order and payment and handing your chair to the carrier. During busy periods, processing may take longer, and we will email you if that happens.

4. Delivery time

After your order ships, standard transit usually takes 4 to 8 business days. In total, most orders arrive within 5 to 11 business days of the order date. Delivery to remote areas can take longer. These are estimates, not guarantees, and the carrier’s tracking information is the best source for your package’s progress.

If your chair ships in more than one box, the boxes may arrive on different days. Each box will have its own tracking number, and you will never be charged extra for a split shipment.

5. Carriers and package size

We ship with national carriers such as UPS, FedEx and USPS, and with freight carriers where needed. Chair boxes are large and typically weigh about 35 to 50 pounds. Carriers normally deliver to your door or porch. Please plan for help lifting the box if needed.

6. Tracking

When your order ships, you will receive an email with a tracking number. Tracking can take 24 to 48 hours to show movement after the label is created. You can also check your order with the Order Tracking page on our site using your order number and billing email.

7. Address accuracy

Please check your shipping address carefully. Once a package is in transit, we usually cannot redirect it. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and you may be asked to cover the cost of sending it again.

8. Assembly

Most of our chairs ship partly or fully disassembled and need simple assembly with the included hardware and instructions. Assembly typically takes about 20 to 30 minutes. If any part is missing, contact us and we will send replacement parts at no charge.

9. Damaged, missing or incorrect items

Please inspect your delivery when it arrives. If a box is visibly damaged, you can note this with the carrier at delivery, which helps with any claim. If your chair arrives damaged, defective, missing parts or is not the item you ordered, contact support@oakmere.site within 14 days of delivery with your order number and clear photos of the item, the box and the shipping label. We will arrange a replacement, replacement parts or a refund, and we cover the return shipping where one is needed.

10. Lost packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you cannot find it, contact us. We will investigate with the carrier and, if the package cannot be located, send a replacement or refund your order.

11. Order changes and cancellations

To change an address or cancel an order, contact us as soon as possible. If your order has not shipped, we can usually cancel it for a full refund. Once it has shipped, our Refund and Returns Policy applies.

12. Delays outside our control

Severe weather, natural disasters, carrier disruptions and similar events can delay delivery. We will help you track a late package and keep you informed.

13. Contact

Oakmere
Email: support@oakmere.site
Phone: +1 864 589 1079 (Monday to Friday, 9:00 AM to 6:00 PM Eastern)
Address: 11645 Garners Ferry Rd, Eastover, SC 29044, United States