Refund and Returns Policy

Last updated: October 17, 2026

We want you to be comfortable with your purchase. This policy explains exactly how returns, exchanges and refunds work.

1. 30-day returns

You may return an eligible chair within 30 days of the delivery date for a refund to your original payment method. This applies if you changed your mind, the chair is not what you expected or it does not fit your space.

2. Condition of returned chairs

We understand that a chair cannot be judged without assembling and sitting in it. You may assemble and try the chair during the 30 days. To qualify for a full refund, the chair must be:

In resalable condition, with no stains, tears, scratches, pet damage, odors, burns or visible wear to the upholstery, mesh, frame, base or casters.
Complete, with all original parts, hardware, manuals and accessories.
Packed securely, in the original box and packaging if possible, so it is not damaged in transit.

If a returned chair is missing parts or is damaged beyond normal light use, we may reduce the refund to reflect the loss in value. We will tell you the reason and the amount by email before we process the refund.

3. How to start a return

Email support@oakmere.site with your order number and the reason for the return. Photos are helpful but not required for change-of-mind returns.
We will reply within 1 to 2 business days with approval and instructions.
Ship the chair to the return address we confirm in our reply. The return address is: 11645 Garners Ferry Rd, Eastover, SC 29044, United States.
Keep your tracking number until we confirm your refund.

Please do not send a chair back before we approve the return, because we cannot match unapproved packages to orders.

4. Return shipping costs

Change-of-mind returns: you pay the cost of shipping the chair back. We recommend a trackable service and good packaging, as you are responsible for the chair until it reaches us. The original shipping was free, so there is no shipping charge to refund.
Damaged, defective or incorrect items: we pay for return shipping and send a replacement or refund. See Section 5.

5. Damaged, defective or incorrect items

Contact support@oakmere.site within 14 days of delivery with your order number and clear photos or a short video of the problem. After we confirm the issue, we will offer a replacement, replacement parts or a full refund, and we will cover return shipping if the chair needs to come back.

6. Missing parts and assembly help

If a part or hardware piece is missing or you have trouble assembling the chair, contact us before returning it. We will send the replacement part at no charge, or walk you through assembly.

7. Exchanges

To exchange a chair for a different model or color, start a return and place a new order for the item you want. This lets the new chair ship right away. The return rules above apply to the original chair.

8. Restocking fees

We do not charge restocking fees.

9. Refund timing

When we receive your return, we inspect it and email you the result. Approved refunds are sent to your original payment method within 10 business days. Your bank or card issuer may take a few more business days to show the credit.

10. Items not eligible for return

Chairs returned after 30 days from delivery, unless we agree otherwise in writing.
Chairs with damage caused by misuse, exceeding the weight capacity, improper assembly or modification.
Chairs clearly marked as final sale on the product page before purchase.

11. Order cancellations

If your order has not shipped, we can cancel it for a full refund. If it has shipped, you can return it under this policy when it arrives.

12. Contact

Oakmere
Email: support@oakmere.site
Phone: +1 864 589 1079 (Monday to Friday, 9:00 AM to 6:00 PM Eastern)
Address: 11645 Garners Ferry Rd, Eastover, SC 29044, United States