At Oakmere, we’ve set up our checkout to be fast, secure, and straightforward, so you can complete your purchase with confidence — whether you’re ordering a single office chair or furnishing an entire workspace. This page covers everything you need to know about how payments work on our site.
1. Accepted Payment Methods
We currently accept the following major credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
All accepted payment icons are displayed at checkout so you can confirm your card is supported before completing your order. If your card is issued by one of these networks, it will work on our site regardless of the specific bank that issued it.
2. When Payment Is Charged
Payment is collected in full at the time your order is placed. We do not offer partial payments, deposits, or pay-later options at this time. Your order will not enter processing until payment has been successfully authorized and confirmed. This applies to all orders, including single-chair purchases and multi-unit orders for offices or teams.
3. How We Process Payments
All transactions are handled through our WooCommerce checkout, which connects to secure, PCI-compliant third-party payment processors to authorize and process your card details. Oakmere does not directly store your full card number, expiration date, or security code on our servers — that sensitive information is encrypted and handled entirely by our payment processor in accordance with industry security standards.
Your billing information (such as your name and billing address) is used only to verify your payment and complete your order, in line with our Privacy Policy.
4. Currency
All prices on our website are displayed and charged in U.S. Dollars (USD). If you’re paying with a card issued outside the United States, your bank or card issuer may apply its own currency conversion rate and, in some cases, an international transaction fee. Any such fees are determined by your card issuer, not by Oakmere.
5. Order Verification
For your protection and ours, some orders may be flagged for additional verification before they’re processed — for example, if billing and shipping information don’t match, if an order includes a large quantity of chairs for bulk or office furnishing, or if a transaction is flagged as potentially high-risk by our payment processor. If this happens, our team will contact you using the email or phone number provided at checkout to confirm the details before your order moves forward.
6. Failed, Declined, or Incomplete Payments
If your payment doesn’t go through, your order will not be processed or shipped. This can happen for a few common reasons:
- Incorrect card number, expiration date, or security code
- Insufficient funds or a card limit being reached
- A billing address that doesn’t match the address on file with your card issuer
- Your bank flagging the transaction for extra security review
If your payment is declined, we recommend double-checking your card details and trying again, or contacting your card issuer directly for more information, since we don’t have visibility into the specific reason a bank or processor declines a transaction.
7. Sales Tax
Applicable sales tax is calculated automatically at checkout based on your shipping address and current state and local tax requirements. The exact tax amount will be shown before you complete your purchase.
8. Bulk and Multi-Unit Orders
If you’re purchasing multiple chairs for an office, coworking space, or business setup, standard checkout and payment terms apply the same as any other order. For large-volume orders, please reach out to us in advance — we’re happy to confirm stock availability and delivery timing before you check out.
9. Pre-Orders and Backordered Items
If a product is listed as available for pre-order or is temporarily backordered, payment is still collected in full at the time of order unless otherwise noted on the product page. We’ll notify you by email of the estimated availability date, and you’re welcome to contact us at any time for an updated status on your order.
10. Refunds to Your Original Payment Method
When a refund is approved under our Return & Refund Policy, it will be issued back to the same card used for the original purchase. Refund processing times may vary slightly depending on your card issuer, but funds are typically released from our end within 10 business days of approval.
11. Payment Security
We take payment security seriously. Our checkout uses encrypted (SSL/TLS) connections to protect your information in transit, and our payment processors maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS). We never ask for your full card details over email or phone.
12. Questions About a Charge
If you notice an unfamiliar charge, a duplicate charge, or believe there’s been a billing error, please contact us right away so we can look into it. In most cases, unauthorized charge concerns are best resolved quickly, so don’t hesitate to reach out.
13. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our payment processing partners or industry requirements. Updates will be posted on this page with a revised “Last updated” date.
14. Contact Information
Business Name: Oakmere
Email: support@oakmere.site
Phone: +1 864 589 1079
Address: 11645 Garners Ferry Rd, Eastover, SC 29044, United States
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